About
Why CapturePoint exists.
A large company can afford administrative staff, dispatchers, people to answer every call, marketing teams, and systems that make sure nothing is dropped. An owner-operated business usually cannot. That is not a difference in skill. It is a difference in resources.
The owner is often the best tradesperson in the conversation, and still loses the job, because the other outfit had someone free to pick up the phone. That imbalance decides far more work than quality does.
You shouldn’t have to become a giant to compete with one.
CapturePoint exists to hand an owner-operated business that same leverage without asking it to become a large company first. We start with the calls, and we do the work for you, so you can keep doing the work you are good at.
The founder
“I’ve worked on both sides of this problem.”
Nicholas Potts has supervised and trained in large call-center environments, where answering every call is treated as a system rather than a scramble, and where the staffing and tooling are simply assumed. He has also been the sole office and administrative person at a small owner-operated business, where the owner was the technician and the phone rang while he was already under a machine.
He has seen the bottleneck from both sides, and watched what too little administrative capacity does to a good business: it gets trapped serving the customers it already has while the next ones go unanswered.
He likes small businesses, and he would rather spend what he has learned on them than on another large one. CapturePoint is that work.
“Owner-operated businesses shouldn’t have to stay small simply because they can’t afford a full administrative staff.”
What we believe
- Owner-operated businesses shouldn't have to stay small simply because they can't afford a full administrative staff.
- Done for you, not handed to you as more software.
- No hype.
- Less to worry about, not more.
- The owner stays in control. We carry the operational load.
Call handling is configured to match the rules that apply where your business operates.
Book a discovery call